Shipping

SHIPMENTS, DELIVERIES AND SERVICE WARRANTY
In Italy, including the islands, shipping costs amount to € 10.00

Over € 100.00, shipping costs are FREE.

For shipment outside Italy, please contact us and we will provide the best rate according to what you wish
to buy. Thanks!

TOTAL GLOBAL WARRANTY BEYOND THE LEGAL:

IF FOR ANY REASON YOU SHOULD NOT BE HAPPY WITH THE SHIPPING, PRODUCTS OR
ANYTHING ELSE, WE WILL IMMEDIATELY REFUND THE COST INCURRED.

The main concern of Granducaitalia.it is to safeguard the product by guaranteeing its perfect condition
conservation during the entire duration of the trip: for this reason, for the products that require it, we use the
dry ice and ISOBOX packages in high density food grade polystyrene.
We carefully craft our packages.

GranDuca ships its products in Italy and around the world (carries out shipments for third parties).
For shipments to Italy BRT DHL or GLS are used depending on the efficiency and convenience compared
to the delivery area, for international ones, mainly DHL.

Delivery times.
For products available in stock, the shipment takes place within 24/48 hours from the order (for orders
arrived by noon)
Free packaging and shipping: for all orders over € 100.00 with destination
Italy.
International transport rates (DHL courier).

To see the rates for international shipments, it is advisable to contact the office directly by email
(info@granducaitalia.it) or telephone office hours (Mon-Fri 8:00 – 17:00)

Shipments
Shipments are made from Monday to Friday.
The day of delivery will depend on the place of destination and the goods ordered, in the confirmation email
of the shipment the Track number will be indicated in order to follow the shipment on the
courier platform.
The goods travel at our risk: in case of damage, however, we ask you to help us improve the service by accepting the parcels with reserve.
To take full advantage of the 100% money-back guarantee, yours is essential
collaboration: always check at the time of delivery:

a – the presence of all products actually shipped and invoiced;
b – the integrity of the packages.
Complaints are not accepted for missing products (compared to what is actually invoiced) or for any
breakages if the shipment has not been accepted with reserve.

Delivery and withdrawal
We recommend that you indicate a delivery address where there is always a person able to
accept the package and verify its content and integrity.

Miscellaneous
If you have any suggestions or comments about our delivery service, please do not hesitate to contact us:
– by phone, calling +39 348 3223911
– by e-mail, by clicking hereinfo@granducaitalia.it